Lovely hotel, with an amazing view of the Tyne Bridge from Reception and pool! Perfect location if you're going to a gig at the Glasshouse, and only a few minutes walk from Newcastle station . Nice big room: we booked a twin room & had a queen-sized bed each! Good size bathroom ensuite, with a really good power shower. The pool is big enough to actually swim in, which was a bonus! Water temp. was perfect, and the pool & changing rooms were spotlessly clean. Great jacuzzi, too!
Rachel
אוקטובר 2024
Ideal location, easy to find with the bonus of having a car park! The Remembrance display with the poppy's in the water in reception area was a lovely touch as was the pictures at breakfast for the children to colour, lovely thought🩵💜
Lynne
נובמבר 2024
On arrival the reception area was stylish, modern, functional and cosy. The front desk staff member who checked us in was extremely helpful and friendly. All of the staff we encountered were friendly, polite and helpful. We chose a river view room and the view did not disappoint. We thoroughly enjoyed our stay and if we return to the area again it is the only hotel we will look for accommodation in. The room was spacious with a stunning river view and a very clever/useful mirror/hairdryer setup which my wife loved. We would have no complaints
Eoin
יולי 2024
The location was lovely, the staff were exceptionally friendly, anticipated needs, and even took time to chat even when busy. Breakfast was lovely with a good selection of choices including freshly cooked options. Very child friendly. And on one occasion I noticed children came to breakfast before their parent and they were chatted to and treated equally as well as the adults. On one occasion whilst being shown to our table, I stopped to say ‘hi’ to our son and grandchildren. We were being seated at the other end of the dining room on a particularly busy day but another member of staff had noticed and asked if we would like to be seated nearby as a table had just become free. I felt that this was particularly observant of her but great customer service. Having a husband with Alzheimer’s some places can be challenging but there were disabled facilities next to the pool which meant I was able to be with him to get changed and meant he could access the pool facilities with the rest of the family.
Margaret
אפריל 2024
Fantastic views very clean food great
Angela
יוני 2024
The hotel looked lovely in readiness for Xmas. It was warm and comfy. Bed and pillows were good. The pool was nice and relaxing. Food was nice and a very good breakfast and staff friendly. We did have a lovely stay.
Paul
נובמבר 2024
Its location is great if you are able to walk fairly easily. You won’t get a better view of the Tyne and the bridges anywhere else. And a room looking out is always a treat. The hotel is near the city centre but not right in the middle so it’s quieter at night too. The staff are always nice and the rooms are clean and have everything you need even a fridge. There were complimentary water cans and I liked the Crabtree toiletries.
Sarah
פברואר 2024
Fantastic buffet breakfast. We have stayed here quite a few times and it is one of the best in Newcastle. Rooms were clean and spacious, although looks like a standard hotel. Great pool and gym. Staff were friendly and good amenities. Great views of the river and Tyne bridge if you get a room on that side of the building. Good night sleep as it is a quiet area, unless there is a function on - but that usually quietens down at a reasonable hour.
Jennifer
פברואר 2024
Location good. Parking good. Breakfast good. Pool and gym good
Emily
אפריל 2023
Well appointed, every member of staff I engaged with was faultless, professional, with a complete focus on customer service. Room was spacious, clean, a good view of the river. Check in & out handled well, in particular the check in experience as he took time to ask about my day, anything I needed to know about hotel / city.
Jules
דצמבר 2023