Hilton Newcastle Gateshead

The reception and restaurant were beautiful. The staff are really helpful and friendly. The trip was a surprise for our friends birthday treat, we asked if they could put a card just to say happy birthday, they went above that, and left a bottle of bubbly 🍾 so lovely, and at no extra cost.

The hotel was lovely, our room was fantastic. We ate in the hotel both evenings but unfortunately they both were completely different experiences. On the Friday, the gentlemen was efficient polite and very attentive. His service made the premium cost worth it and we thoroughly enjoyed a glass of wine overlooking the river. On the Saturday, the different gentlemen was distracted, not attentive and neglected to get things we asked for (sauces etc). The young lady was showing outstanding customer service when she was engaged with us however the pair were very focused on setting up for breakfast rather than looking after their seated guests. The above experience issues aside, we thoroughly enjoyed our stay and will definitely be visiting again in the near future.

A fantastic large room with a view over the river. A delicious breakfast and a nice bar area for a morning meeting.

Staff were amazing. Very friendly and helpful. Great location with excellent views of the quayside and Newcastle landmarks. Have included a photo taken from the 5th floor. Room was clean and comfortable. Great breakfast too. Would definitely stay again. Have already recommended to friends.

Breakfast was great, plenty of choice and well cooked. The dinning area has great views over the city and Tyne Bridge and looks amazing at night with the lighting on the bridge and cityscape. The room was lovely, spacious and comfortable as well as being well equipped with the essentials you may need. Swimming pool facility was good but found it to be a bit small and busy but pool size was reduced due to a swimming lesson happening also but did not stop you having a nice dip.